ParentCareHQ

Delete your ParentCareHQ account

How to delete your account

You can delete your account yourself, from the app or the web — no email or support request needed:

  1. Sign in to the ParentCareHQ app, or on the web at app.parentcarehq.com.
  2. Open Settings and choose Delete account.
  3. Confirm by typing DELETE.

What gets deleted

Deletion is immediate and permanent. It cannot be undone.

  • If you own the account: your login, every care profile on the account, and everything in them — medications, appointments, documents, notes, messages, bills, credentials, CareBoard posts and photos, uploaded files, and each profile's activity history.
  • Caregivers you invited are removed from your care profiles. If they don't belong to any other care team, their logins are deleted too.
  • If you were invited to someone else's care team: your login is deleted and you are removed from the team. The care profiles belong to that family and stay, and changes you made remain in their activity history.

Subscriptions

A subscription you pay for on the web or on Android is canceled automatically when you delete your account. A subscription bought through the App Store is billed by Apple and is not canceled by deleting your account — cancel it on your iPhone first: Settings → your name → Subscriptions → ParentCareHQ → Cancel.

What we keep

Billing and payment records held by our payment processors (Stripe and Apple), which they keep for tax and accounting. Copies in our database backups, which are kept for 7 days and then overwritten.

Delete some data without deleting your account

You can also delete specific data and keep your account: every record in ParentCareHQ — medications, appointments, documents, notes, messages, bills, uploaded files — can be deleted individually from its module, and an entire care profile can be removed on its own (open the profile, choose Edit, then Delete profile). Deleting a single record is immediate; the care profile's activity history keeps a note of the change until the profile itself is deleted. Deleting a profile removes its files and its activity history too.

Can't sign in?

If you can no longer access your account (forgotten email, lost access to your sign-in provider), contact support@parentcarehq.com from any email address and we will verify your identity and delete the account for you.